Refunds & Cancellation
Short version: memberships don’t auto-renew, so there’s nothing to cancel. If we charged you twice or took money and gave you nothing, we refund it.
Nothing renews automatically
Every membership is a one-off purchase for a fixed term. It ends on its own. We never store a mandate and never charge you again without you choosing to buy again — so there is no subscription to cancel and no cancellation window to miss.
When we refund in full
- Duplicate payment — you were charged twice for the same membership
- Payment taken, membership not activated — including a UPI transfer we confirmed but failed to apply
- Charged in error — a technical fault on our side
- Account removed by us for something you did not do
When we generally do not refund
- You bought a membership and then chose not to use it
- You did not get the responses you hoped for. Membership buys the ability to send the first message — it cannot promise anyone replies
- Your account was removed for breaching the terms — for example a fake profile, harassment, or asking members for money
If your situation isn’t on either list, write to us anyway. We would rather look at it than hide behind a policy.
How to ask
Email codecypher007@gmail.com from the address on your account, with the payment reference (UTR or Razorpay payment ID) and one line on what happened. Please raise it within 7 days of the charge.
How long it takes
- We respond within 2 working days
- Approved refunds are issued within 5 working days
- Your bank or UPI app then takes its own time — usually 3–7 working days
Refunds go back to the original payment method. We cannot send a refund elsewhere.
A note on UPI payments
A UPI transfer does not tell us it happened — you give us the reference and a person matches it against our bank before your membership starts. If we cannot find your payment we will say so and will not keep the money: either it never reached us, or we refund it.
Escalating
Unhappy with the outcome? Take it to the Grievance Officer at codecypher007@gmail.com — see grievance redressal.
Dentospire Technologies LLP, House No. 1936, Nagar Kada Road, Ashti, Kada (Beed), Ashti, Beed – 414202, Maharashtra, India.